Refund Policy

At Proper Pasty Co, we are committed to providing products and services that comply with the Australian Consumer Law (ACL). This Refund Policy outlines the terms and conditions for processing refunds in accordance with the ACL. By placing an order with us, you agree to the following:

Consumer Guarantees

Under the ACL, you are entitled to certain consumer guarantees regarding the quality, fitness for purpose, and other aspects of the products and services we provide. If a product is found to be faulty, defective, or not as described, you have the right to a refund, or replacement, as determined by the nature of the issue.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

a. Incorrect or Defective Product: If you receive an incorrect item or a product with defects, please contact our us within a reasonable timeframe as required by the ACL.

b. Order Cancellation: If you need to cancel your order, please contact us as soon as possible. Cancellations made within a reasonable timeframe may be eligible for a refund.

c. Delivery Issues: In case of delivery-related issues, such as delayed or lost orders, please notify us promptly, and we will investigate and take appropriate actions.

Refund Process

To request a refund, please contact us through [email protected]. You may be required to provide order details and supporting evidence for your refund request. Our team will review your request in accordance with the ACL and notify you of the outcome.

Refund Options

Refunds will be processed based on the original payment method used for the purchase. If you paid by credit/debit card, the refund will be issued to the same account. Please allow 3-5 Business Days for the refund to reflect in your account.

Non-Refundable Items

The following items are non-refundable:

a. Perishable Goods: Due to the nature of our products, we do not offer refunds for perishable items that have been consumed or partially consumed.

b. Gift Cards and Vouchers: Gift cards and vouchers are non-refundable and cannot be exchanged for cash.

Discretionary Refunds

In certain circumstances, we may offer discretionary refunds, even if the situation does not strictly fall within the eligibility criteria mentioned above. Our decision to grant a discretionary refund will be made in accordance with the ACL.

Refund Policy Changes

We reserve the right to update or modify this Refund Policy at any time to ensure compliance with the ACL. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you believe that your rights under the Australian Consumer Law have been violated or if you have any questions or concerns regarding our Refund Policy, please contact us at our [email protected]. Thank you for choosing Proper Pasty Co, and we look forward to providing you with exceptional products and services while upholding your consumer rights.