Home Delivery Policy

Thank you for choosing to get a delivery from The Proper Pasty Co. This Food Home Delivery Policy outlines the terms and conditions for our delivery services in Australia. By placing an order for home delivery, you agree to the following:

Delivery Areas

We currently offer a home delivery services within specified areas in Sydney, Australia (Postcodes of 1350, 1485, 1560, 1825, 2000, 2006 – 2011, 2015 – 2050, 2055, 2060 – 2077, 2079 – 2081, 2084 – 2090, 2092 – 2097, 2099 – 2108, 2110 – 2122, 2125 – 2128, 2130 – 2138, 2140 – 2148, 2150 – 2155, 2158, 2160 – 2163, 2165, 2166, 2170, 2171, 2190 – 2200, 2203 – 2214, 2216 – 2232, 2234, 2250, 2251, 2256 – 2263, 2768). To check if your location is within our delivery radius, please enter your address into our website when you order to check if we currently cover your address. We reserve the right to update the delivery areas we service.

Order Placement and Payment

To place an order for home delivery, visit our website. You will be required to provide your contact information, delivery address, and payment details. We accept various payment methods, including credit/debit cards for online payment.

Delivery Timeframes

We strive to deliver your order promptly and within the designated timeframes specified during the checkout process. Online deliveries are currently only available on Wednesday, Thursday and Friday during allocated times at check out. In-store pickups available during opening hours only. Please note that delivery times may vary depending on factors such as order volume, traffic conditions, and weather. We will do our best to keep you informed of any delays.

Delivery Fees

We charge a small delivery fee for home delivery services, which will be clearly indicated during the order process. The delivery fee covers the cost of transportation and logistics to ensure your order arrives safely and in optimal condition.

Contactless Delivery

To prioritize your safety and adhere to health guidelines, our deliveries are contactless. Our delivery personnel will leave your order at your doorstep or in a designated delivery area. You will receive a notification when your order has been delivered.

Order Accuracy and Quality

We take utmost care to ensure the accuracy and quality of your order. If you have any concerns about the contents of your delivery, please contact us within a reasonable timeframe, and we will address the issue promptly.

Order Cancellation and Refunds

If you need to cancel your order, please contact us as soon as possible. Cancellations made within a specified timeframe may be eligible for a refund. Refunds will be processed in accordance with our refund policy, available on our website.

Delivery Restrictions

We reserve the right to decline or cancel any home delivery order that may not be feasible or complies with our terms and conditions. If we are unable to fulfill your delivery request, we will promptly notify you and process any applicable refunds.

By using our home delivery services, you acknowledge and agree to the terms of The Proper Pasty Co Home Delivery Policy. For any questions or concerns, please contact us at [email protected]. Thank you for choosing Proper Pasty Co for a delectable home delivery experience!